When you make a booking at Random-Rooms you agree to the following Terms and Conditions of booking.

Random-Rooms is owned and run by Random World Productions; A trading name of A & JE Chalkley

CONDUCT

Random-Rooms reserves the right to deny admission to any person whom the Games Supervisor feels may behave in a manner which would adversely effect the enjoyment of other participants

Participants should follow the instructions given to them by their Games Supervisor

Failure to follow instructions, and/or unsafe play could lead to the game being stopped and no refund will be given

The consumption of alcohol is strictly prohibited whilst playing the games. Random-Rooms reserves the right to deny admission to anyone they believe may be under the influence of alcohol or other substances

Food and drink is not allowed in the game rooms

Rooms cannot be played with more participants than the recommended number for each room; this includes any younger players or persons who are observing inside the room and not taking part

Participants should not act in a manner that could cause themselves, fellow participants or staff injury, or could cause damage to property or the fabric of the building

Participants are reminded that no physical strength is required to participate in activities and there is never any requirement or necessity to break anything apart to gain access or dismantle any part of the room

Persons under the age of 18 MUST be accompanied by at least 1 responsible adult over the age of 18

Parental Guidance is recommended as some games feature mild adult content. It is at the adults discretion to allow persons under the minimum recommended age into the games

Photography (still and video) is NOT allowed whilst in the game rooms, and players may have their game terminated if they fail to comply with this rule

The use of mobile phones is not allowed during game play as it spoils the atmosphere and fun of the puzzles

Smoking is prohibited inside the building

BOOKING

Bookings are made per group and the price does not change depending on the size of the group

Booking slots are ONLY confirmed once full payment has been received

Booking slots may be changed without charge at any point EXCEPT within 24 hours of the booking

Groups who fail to arrive for their booking will forfeit the cost of the booking

Fail to arrive is described as 30 or more minutes after the start time of the booking

Bookings may be cancelled and a refund given (minus a 5.00 admin fee) at any point EXCEPT within 24 hours of the booking slot. Cancelling within 24 hours of the booking will incur a 10 cancellation administration fee.)

In the unlikely event your booking slot cannot take place and WE cancel your booking and notify you on the day, or day before; we will rebook you for another time and give you a code for 50% off your next visit

If we cancel your booking slot on any day before the day before your booking we will rebook you for another time slot

Random-Rooms cannot be held responsible for any losses arising from cancellations of bookings

Unfortunately we are unable to take bookings less than 24 hours in advance

GIFT VOUCHERS

Gift vouchers (without a booking time/date) may be purchased and redeemed via our website and booking site

Gift vouchers are valid for ONE calendar year from the date it is sent to you

Gift vouchers MUST be booked and the booking take place BEFORE it expires

Gift vouchers that have expired will not be refunded

Gift vouchers may be cancelled and refunded before they are used for a booking

Once a booking has been made using the gift voucher, the gift voucher becomes invalid and the normal Booking Terms and Conditions (above) will apply

The unique code on the Gift Voucher will be required to book a time slot

Rooms, available at the time of purchasing a Gift Voucher may not be available for the whole validity of the Voucher as we occasional change and update rooms but Gift Vouchers are usable to book any room (Except the Fifth Room): - contact us to have the voucher changed to a different room.

GAMES

All games and puzzles are in ENGLISH (Although some puzzles may feature other languages or symbols as part of the game but no experience in these languages are required)

You may leave the game room at any time for a break, if you require, but the game time will not be stopped

Game play lasts for up to 60 minutes (unless otherwise stated); HOWEVER, booking slots last for up to 90 minutes to allow for introductions and debriefings

You can ask for help at any time, but it is at the discretion of the Games Supervisor as to if and when to give you hints

Participants who complete the room in under the game play time will not be refunded any part of the cost of their booking

PAYMENT

All prices listed are in BRITISH POUNDS (GBP)

Payment may be made by credit/debit cards as accepted by “Stripe” at the time of booking

All payments must be made through “Bookeo”; our website’s booking system (which uses Stripe to handle the transaction) except for email bookings which are handled directly by Paypal or Stripe.

Refunds will be paid back to the original payment method or via BACS or Cheque at the discretion of Random World Productions

Payments will show on statements as ‘Random W P’ or ‘Random World Prod.’

ACCESS

Participants are strongly advised to read our ACCESS STATEMENT prior to making a booking or purchasing a gift voucher

COMPLAINTS and FEEDBACK

If you need to make a complaint or would like to provide us with feedback about our service you may write to “Random-Rooms”, 1st & 2nd Floor, 11 York Avenue, East Cowes, Isle of Wight, PO32 6QY or email us at feedback@random-rooms.co.uk

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PRIVACY POLICY

Random-Rooms does NOT directly collect any information about the users of this website. However, we do use Google Analytics to collect and analyse non-personal information on our behalf. (Please refer to our COOKIE POLICY). If you contact us for any reason, we may keep a computer record of your email for future reference, we will NEVER disclose it (or any other personal details you choose to include in the email) to any third parties; unless you give us your express permission AND the disclosure is for your personal benefit (for example helping you make contact with an individual or organisation you are interested in). Random-Rooms will only use any contact details you provide to use to reply to any question, or inquiry; we will not contact you for any marketing or other reason without your express permission.

INSURANCE

Random-Rooms is covered by a 1,000,000 public liability insurance policy with Intasure (R).

COOKIE POLICY

This websites may generate cookies on your computer to personalise and improve your visit and to assist gather non-personal information for analytics purposes. Random-Rooms uses Google Analytics to provide information about the type of, and activity of its visitors, but this information is never past on to any third parties except for occasional statistics (i.e- reporting the number of visitors to the site), personal information is never gathered. You can change your computer settings to prevent cookies from being created on your computer.

Disclaimer

Data and information is provided for informational purposes only, and is not intended for any other commercial or non-commercial purposes. Neither us nor any of our data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon. By accessing our web site, a user agrees not to redistribute the information found therein. We provide customized links to select companies for your convenience only. We do not endorse or recommend the services of any company. The company you select is solely responsible for its services to you, the user. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our services

 

TERMS AND CONDITIONS

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RANDOM-ROOMS

Isle of Wight

Copyright (C) Random World Productions 2017. All Rights Reserved.

Images on this website are owned by Random World Productions or used under License from Fotolia.com the copying of images is therefore strictly forbidden. Images are for illustrative purposes only and do not necessarily represent game contant.

Random Rooms is owned and operated by Random World Productions; a trading name of A & JE Chalkley

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